SHIPPING & CURBSIDE PICKUP

LOCAL CURBSIDE PICKUP

Local Curbside pickup is available from our flagship location. To select this service, simply choose "Local Pickup" from the shipping options at checkout. After your order has been completed, you will receive an email with driving directions to the Tonia DeBellis Studio, along with a request to for pickup appointment preferences. 

Curbside pickup appointments are available Monday-Friday 11am-4pm EST (excludes holidays). 

Shipping Policies 

Shipping times for all shipping methods do not include order processing time. Up to 2 business days may be added to your selected shipping option for processing. Delivery times are subject to change.

In the event that you wish to cancel or modify an order, send an email to orders@toniadebellis.com within 1-2 business days. We will make every effort to accommodate your request; however, we are unable to make any changes.

If you would like to return an item, please email orders@toniadebellis.com, within thirty (30) days from the date of receiving your order and include your order # in the subject. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unworn, free of odours, stains, pet hair and must have the original packaging and tags to be intact. Please do not send your purchase back to the manufacturer. Once received and inspected, we will issue you with a store credit or refund based on confirmation. Please allow up to 5-7 business days for processing once your package is delivered.

Refer to the Tonia DeBellis Return Policy if you wish to change an order after it has been shipped. Please note: once item has left our studio for shipping, we cannot re-route or change the delivery address. The customer is responsible for providing a correct and complete shipping address. Tonia DeBellis is not responsible for lost or stolen packages once the order has received a tracking number. We recommend selecting a reliable delivery destination address, so your parcel can be delivered efficiently, tracked accurately, and received safely.

Shipping costs below are in CAD. If a different currency is selected, shipping costs will be converted at the time the order is placed. 

CANADA Canada Post - Tracked Package (3-6 Business Days)

FREE Standard Shipping on orders $250 CAD or more.

Calculated at Checkout

USA
UPS - Tracked Package (3-6 Business Days)
FREE Standard Shipping on orders $250 CAD ($318 USD) or more.

Calculated at Checkout 
EUROPE, UK, NZ + AUS
Canada Post - Tracked Package
Calculated at Checkout. TAXES & DUTY may apply.


Taxes & Duties

Products ordered via the toniadebellis.com website ship from Ontario, Canada.

For US orders under $800 USD (the limit for duty-free trade), no duties will be charged.

For domestic orders (within Canada), no duties or taxes are applied.

International orders (outside the US and EU), may be subject to Customs Duties, Tariffs, VATs and related fees. The customer is responsible for upgraded or additional shipping fees, taxes, duties, and related fees associated with the delivery country — even if a shipment is refused upon delivery. Please check rates with your local customs office prior to completing an order.

Additional transaction fees may be applied to US customers who complete payment with a debit card from a US-based bank. 

Shipping Origin

116 Howden Road, Unit #7
Toronto, Ontario, Canada, M1R 3E4
1 (844) 694-4663

 

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