SHIPPING

Shipping

Shipping times for all shipping methods do not include order processing time. Please note that it will take 1-2 business days to process your order before it ships. Delivery times are provided solely as guidelines and are subject to change at any time.

If you wish to cancel or modify your order, please email orders@toniadebellis.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped, we are unable to make any changes.

If you would like to return an item, please email orders@toniadebellis.com, within thirty (30) days from the date of receiving your order and include your order # in the subject. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unworn, free of odours, stains, pet hair and must have the original packaging and tags to be intact. Please do not send your purchase back to the manufacturer. Once received and inspected, we will issue you with a store credit or refund based on confirmation. Please allow up to 5-7 business days for processing once your package is delivered.

Please refer to the Tonia DeBellis Return Policy on our Returns page if you wish to change an order after it has been shipped. Once shipped, we are unable to reroute deliveries. Tonia Debellis is not responsible if the customer provides an incorrect or incomplete shipping address. Tonia DeBellis is not responsible for lost and stolen packages once the order has received a tracking number as this is now out of our control. We recommend selecting a reliable shipping address where your parcel can be delivered and received and accurately tracked.

Shipping costs below are in CAD. If a different currency is selected, shipping costs will be converted at the time the order is placed. 

CANADA Canada Post - Tracked Package (3-6 Business Days)

FREE (on orders $200 CAD or more)

Calculated at Checkout (on orders < $200 USD)

USA
UPS - Tracked Package (3-6 Business Days)
FREE (on orders $200 USD or more)

Calculated at Checkout (on orders < $200 USD)
EUROPE, UK, NZ + AUS
Canada Post - Tracked Package
Calculated at CheckoutTAXES AND DUTY


Taxies & Duties

Tonia DeBellis products ordered on toniadebellis.com currently ships from Canada.

For US orders under $800 USD (the limit for duty free trade), no duties will be charged.

For domestic orders (within Canada), no duties or taxes will be charged.

International orders outside of the US and EU, most likely will be subject to Customs Duties, Tariffs, VATs and any other fees your country charges. These are to be paid by the customer (even if you refuse any shipments upon delivery), so be sure to check with your customs office.

If paying with a US debit card for a credit card transaction, some banks may charge a transaction fee.

SHIPPING ORIGIN

116 Howden Road, Unit #7, Toronto, Ontario, Canada, M1R 3E4

1-844-694-4663